We take pride in quality and aim for every order to arrive as expected. If an item is received damaged or faulty, we’ll work to resolve the issue as quickly as possible.  If you’ve received a faulty or incorrect item, please contact us as soon as your order arrives. Do not return any items before getting in touch; our team will guide you through the process. Submit your request via our Contact Us form with your email address, product purchased, order number (if available), and images of the issue.